Frequently Asked Questions
Everything you need to know about bringing comfort home.
What materials are used in COCOON furniture?
We prioritize sustainability and durability, using FSC-certified hardwoods, organic textiles, and high-density memory foam to ensure your pieces last a lifetime.
How long does shipping take for large furniture items?
Standard shipping typically takes 7-14 business days. For oversized items requiring white-glove delivery, the timeline is 3-4 weeks depending on your location.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, minus a flat-rate return shipping fee.
Do you offer assembly services?
Yes, we offer professional 'White Glove Delivery' at checkout, which includes room-of-choice placement, full assembly, and removal of all packaging materials.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to our logistics partner's real-time tracking portal.
Do COCOON products come with a warranty?
Every COCOON piece is backed by a limited 5-year warranty covering manufacturing defects in materials and workmanship.